Why Most Business Development Efforts Fail • Your Profit Power Tool: The Business Plan • Digging Into the Business Plan for Big Payoff • Mining Networking Gems From the Business Plan • Creating a Business Development Action Plan • Finding Your Real Story and True Voice • Touches to Transactions • Productivity Basics: Cloud Computing • Virtual Calendar and Scheduling • Remote Computer Access and Storage • Skype and Other Virtual Phone Options • Virtual Meeting Spaces and Teleconferencing • Sharing, Storing, and Safeguarding Documents • Where the Work Is: Virtual Freelancing Hotspots • Paying and Getting Paid • Dashboards and One-Stop Time Savers • Empowering the Road Warrior • Smartphone and Tablet Apps for Busy People • Mobile Apps for When You’re on the Road • More Tools for Social Media Productivity and Presentations • Expanding Your Contacts • Organizing Time and Thoughts • Promotional Tools on Facebook and Twitter • Promote With Online Reviews and Directories • Online Reputation Management • Online Event Promotion and Management • Virtual Deals and Coupons • Free (and Almost Free) PR and Marketing • Promoting With Web Audio, Video, and Photos • Viral Marketing: Getting Your Customers to Promote for You