Part-1: Banking:
1. Introduction to Indian Banking, 2. Structure and Genesis of The Indian Banking Industry, 3. RBI—The Regulating Authority of Indian Banking, 4. Reforms in The Banking Sector, 5. Techniques and Tools of Risk Management in Indian Banks, 6. New Forms of Operations in Indian Banks, 7. Assets and Liabilities Management, 8. Non-Performing Assets (NPAS), 9. Basel III—Implications for Indian Banking, 10. Loans and Advances, 11. Treasury and Funds Management in Indian Banking, 12. Marketing and CRM, 13. Grievance Mechanism, 14. Emerging Issues

Part-2: Risk and Insurance Management:
1. Introduction to Risk, 2. Insurance as a Risk Management: Techniques and Principles, 3. Requirements of an Insurance Contract, 4. Risk Aversion and Risk Management, 5. Indian Insurance Industry, 6. Risk Management and Shareholders Wealth, 7. Analysis of Insurance Coverage, 8. Benefit Programs—Employee Benefit Plans, 9. Health Insurance Retailing Services—Trends and Challenges in India, 10. Service Product and Pricing Strategy, 11. Introduction to Insurance Marketing and Customer Satisfaction, 12. Grievance Mechanism of The Indian Insurance Industry, 13. Emerging Trends and New Developments in Insurance Industry, 14. Designing The Insurance Services, 15. Pricing and Promotion of Insurance Services, 16. Internal, External and Interactive Marketing

• The only book to cover all three topics, viz., banking, risk and insurance management
• Includes recent developments in all the three sectors
• Highlights the updated Basel III norms
• Carries a special chapter on Marketing and CRM in banking sector
• Includes pedagogical features like case studies, box items, and review questions